Yoga with Zuzana Terms & Conditions

Welcome to my yoga and wellness offerings. By booking any yoga session,yoga event, or yoga retreat, you agree to the following terms and conditions, designed to support a respectful, smooth, and enjoyable experience for all.

  1. Offerings Covered
    These terms apply to all services offered, including:
  • Public group yoga classes
  • Private events and one-to-one sessions
  • Corporate or workplace wellness sessions
  • Workshops and themed yoga experiences
  • Retreats and immersive multi-day events

2. Booking & Payments

  • Bookings can be made through the online booking system or directly via bank transfer.
  • Payment is required in advance to confirm your space.
  • Alternative payment methods (e.g. cheque or cash) are considered by prior agreement only.

3. Cancellations & Rescheduling

  • For 1-to-1 and private classes, a minimum of 48 hours’ notice is required to reschedule or cancel.
  • For public group classes, please provide at least 24 hours’ notice if you need to make changes to your booking.
  • I don’t typically offer refunds for pre-booked sessions. However, I’m happy to reschedule your session within one month of the original date (subject to availability).

– For events such as workshops, corporate bookings, and retreats, cancellation policies may vary and will be clearly outlined at the time of booking.

  1. Refunds
  • Any refunds issued are at my discretion and assessed on a case-by-case basis.
  • Please note that transaction fees incurred via banks or Stripe are non-refundable and may affect the total amount returned.

5. Late Arrivals & No-Shows

  • Arriving late may impact your session experience, especially in group settings where the start time is fixed.
  • Missed appointments without notice cannot be rescheduled or refunded.

6. Health & Safety

  • By attending a session, you confirm that you are physically able to participate in yoga and wellness activities.
  • Please share any relevant health concerns before class, so I can offer the most supportive and safe experience possible.

7. Changes or Cancellations by Me

– In rare cases, I may need to reschedule or cancel a session. If this happens, you will be offered an alternative date or a full refund (minus processing fees, if applicable).  

Massage Therapy Terms & Conditions

Massage Therapy Terms & Conditions

To support a respectful and smooth experience for all clients, the following terms apply to all massage therapy appointments booked with me.

  1. Bookings & Payment
  • All appointments must be arranged in advance by contacting me via:
     – Website contact form
     – Email: [email protected]
     – WhatsApp or phone: 07490 117 837
  • Full payment is required at least 24 hours prior to your scheduled treatment to confirm your booking.
     – Payments can be made by bank transfer or card payment via a secure Stripe link, which will be emailed to you.
     – Invoices are processed securely, and any refunds granted will be minus Stripe and bank processing fees.

2. Cancellations, Lateness & No-Shows

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
  • No refunds will be issued for late cancellations (less than 24 hours’ notice) or no-shows.
  • Exceptions may be granted at the therapist’s discretion, based on individual circumstances.
  • If you arrive late, your session may be shortened to respect the time of following clients, while the full fee still applies.

Yoga with Zuzana – Yoga & Massage Therapy Privacy Policy

Last updated: August 27th, 2025

Introduction

At Enfolding Touch – Yoga & Massage Therapy, we are committed to protecting your privacy and handling your personal data with care and transparency. This policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following personal and sensitive data:

  • Full name, contact details, and emergency contact information
  • Health-related information relevant to massage or yoga treatments
  • Appointment history and treatment notes
  • Payment and billing details (if applicable)

How we Use Your Information

We collect this information to:

  • Provide safe and effective massage and yoga services
  • Tailor treatments to your individual needs
  • Maintain accurate records for legal and professional standards
  • Communicate with you regarding appointments, services, and updates

Legal Basis For Processing

We process your data under the lawful bases of:

  • Consent: You have given clear permission for us to process your data for specific purposes
  • Contract: Processing is necessary to deliver the services you have requested
  • Legal obligation: We are required to retain certain records for regulatory compliance

Data Storage & Security

Our information is stored securely:

In paper form, kept in a locked cabinet accessible only to authorized personnel. In secure digital systems with appropriate encryption and access controls. We retain your data for a minimum of three years from your last appointment, or longer if required by law or professional guidelines.

Sharing Your Information

We do not share your personal data with third parties unless:

  • You provide explicit consent
  • It is required by law or for safeguarding purposes

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)